Shipping policy

1. Where do you ship to?

We offer worldwide shipping, delivering to most countries. For specific locations, please check at checkout or contact our customer support.

2. How long will my order take to arrive?

• Domestic Shipping (within Australia): 3-7 business days.
• International Shipping: 7-15 business days, depending on your location and customs processing.

3. How much does shipping cost?

Shipping costs vary based on your location and order size. Exact shipping fees will be calculated at checkout.

4. Do you offer free shipping?

Yes, we offer free shipping on orders over [Insert Amount] in select regions. Check our promotions page for details.

5. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can use it to monitor your package's progress online.

6. Do you ship to PO Boxes or APO/FPO addresses?

Yes, we ship to PO Boxes and APO/FPO addresses. Delivery times may vary slightly.

7. Are there any additional customs fees?

Customs fees and import duties may apply based on your country’s regulations. These fees are the responsibility of the recipient.

8. What should I do if my package is delayed?

If your package hasn’t arrived within the estimated time, please contact our customer support team with your order number for assistance.

9. What if my order is damaged or lost in transit?

If your order arrives damaged or gets lost during transit, please reach out to us immediately. We’ll work to resolve the issue with a replacement or refund.

10. Can I change my shipping address after placing an order?

If your order hasn’t shipped yet, we may be able to update the address. Contact our support team as soon as possible.